Technology & Innovation

Clearly we do not want technological glitches to get in the way to fully implement a national vaccination plan. I think [the] government needs to really think about how to overhaul systems so it can accommodate what has essentially become the new normal, which is online. The tech issues around booking vaccines is in contrast with how swiftly the world has shifted to virtual accommodations in other areas over the last 10 months. We've done a tremendous job keeping people somewhat connected during the pandemic for shopping and education, but we’re not doing a really good job when it comes to the deployment of technology when it comes to public goods. My heart is breaking for these seniors.

On the lack of transparency around algorithms: For companies, it’s often “an intentional move to centralize power, save them money and … deflect accountability. And as a customer, you’re losing influence, because it’s harder to interrogate the process.”

“The fact that there are technologists on the transition teams means that the whole process of rebuilding the government includes technology from the start.”