How Mobile Technology is Improving Service Delivery

By the end of this year, it is estimated that there will be more internet-connected devices in the world than people. Mobile devices and digital applications enable users to exchange information on natural resources, health care, finance, transportation, education, and other daily activities.  How are cities, states, and countries around the world using mobile technology to deliver services? What progress has been made and how can governments and businesses facilitate continued development?

On December 11, the Center for Technology Innovation at Brookings hosted an event on the impact of the mobile revolution on changing models of service delivery as part of the Mobile Economy Project. Panels of experts discussed the sociological, governmental and economic effects of mobile technology’s rapid expansion in the United States and around the world.

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