Information Technology

A man watches a server at the booth of IBM during preparations for the CeBIT trade fair in Hanover, March 9, 2014. The world's biggest computer and software fair will be open to the public from March 10 to 14.

Blog Post

US State IT Plans: The Conspicuous Absence of Metrics

January 8, 2015, Kevin C. Desouza and Gregory Dawson

There is little disagreement about the value of good metrics: metrics provide an intelligent data-driven method for an agency to assess and achieve their goals. Given the need for IT metrics, particularly at the state-level, our research team began an effort to do a content analysis of IT strategic plans to understand how and where organizations were using metrics.

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