Workers in the Washington-area travel and tourism industry suffered serious dislocations in the wake of the terrorist attacks of September 11, 2001. Thousands of hospitality-industry workers were laid off, and philanthropic, social-service, and unemployment agencies made exceptional efforts to meet their needs, alleviating much hardship. However, many workers still struggled to connect with services. Information about where workers could obtain relief was not always easily available, and workers had to navigate an uncoordinated and often confusing array of agencies and organizations providing aid.
I think some people are overreacting — the people who say, oh this is the end of the U.S.-China relationship as we know it. That’s not necessarily true. They could be lenient to Trump and treat Taiwan differently. We need to know a lot more and we shouldn’t pre-judge the situation but we shouldn’t trivialize it either.
I think the scratches on the oracle bone suggest that they may be more lenient with Trump than with Tsai Ing-wen. We have already seen examples of ways that Beijing is pressuring the Tsai administration because it has not complied with Beijing’s demands about the 1992 consensus.
Understanding the party system after Taiwan’s 2016 elections-Washington, DC
This paper reports on these difficulties in accessing housing, food, and other assistance and highlights the need for a more seamless and accessible social-services system. One year after the disaster, it concludes, the region now has an opportunity to make real and significant improvements in its information and referral network by instituting a 211 system for connecting residents to health and human services.
Selected Media Coverage
Nonprofits Push for 211 Hotline In Region
The Washington Post
November 10, 2002
“Even with all of the expanded programs and additional money, workers still reported difficulty finding out where they could go for help and what services were available, just a very clear information vacuum.” ~ Martha Ross
Listen to the complete “Unemployed hotel workers in DC” interview in WAMU’s Metro Connections
September 21, 2002