A look back at technical issues with Healthcare.gov

Five years ago Congress passed the Patient Protection and Affordable Care Act into law. An estimated 12 million people have enrolled in the exchanges created by the law. Despite these recent successes there is little doubt that the launch of HealthCare.gov was marred with many serious failures. A recent report from the Government Accountability Office (GAO) provided some insights into the factors contributing to the launch issues and steps that are necessary to prevent future problems.