Offered: May 15-16, 2013
Leadership in the 21st century increasingly requires executives and managers to rely more on interpersonal skills than on official authority to achieve organizational objectives. This means coaching, teaching, counseling, mentoring, empowering, and motivating the wide range of individuals with whom leaders must interact. Today’s leaders must have the ability to build rapport, develop and maintain cooperative working relationships, and define oneself in the context of others.