When should you use negotiating skills to resolve conflict or issues? Should you ever walk away from a negotiating table and, if so, when? In public service you need to be able to identify program and policy impact, and know the strategic value of understanding one’s best alternative.
Successful negotiation goes beyond simple influence and persuasion techniques to a finely honed ability to comprehend how and when to apply sophisticated negotiation methods. In this dynamic, interactive course, you will examine the strategy and psychology of effective negotiation, ways to involve opponents in discussion, and how to enhance the likelihood of true consensus.
This course is part of the Executive Pathways series, and is required for the Master of Science in Leadership.
- Influencing and negotiating
- Identify your own negotiation strengths and weaknesses
- Ask purposeful questions to facilitate group clarity around goals, processes, and roles
- Resolve disputes efficiently and effectively