(formerly Excellence in Customer Service)
Exceed your customers’ expectations, even with limited resources. Excellence in Customer Service introduces you to a new lexicon and framework that explores the roles of citizens (and other actors), frontline workers and leaders. The course also explains how you can improve the quality of your service — and, as a result, your agency’s organizational performance.
“It may seem like a small shift from customer to client, but this change in mindset will reverberate throughout my agency. I’ll work to bring it to my colleagues.” – Class participant
OPM Competency: Customer Service
MSL Credit Hours: 1
- Master the fundamentals of exceptional customer service
- Acquire specific skills that help you create value for your clients
- Develop the thinking and leadership abilities needed to lead a customer-service-based organization