Acknowledgments
1. Introduction: Organizational Change and Improving the Performance of Government
2. The Traditional Procurement System and the Difficulties of Change
PART ONE: Initiating Change
3. Discontent on the Front Lines
4. Joining the Reform Coalition
5. Changes at the Top and the Unleashing of Reform
6. Initiating Change: Implications for Theory and Practice
PART TWO: Consolidating Change
7. How a Change Effort Feeds on Itself: Theory
8. How a Chaneg Effort Feeds on Itself: Evidence
9. From Attitude to Behavior
10. "Deepening" and Organizational Change
11. Consolidating Change: Implications for Theory and Practice
Appendix A: Specifying Models and Determinants
Appendix B: Methodological Considerations Involved in Using Only One Case
Notes
Index
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