Foreword
Acknowledgments
1. Introduction
2. Overview: Industry Productivity Trends
--Comment by Kevin J. Stiroh: Discussion of Productivity Trends and Measurement Issues in Services Industries
3. Output and Productivity in the Transportation Sector
4. Output and Productivity Growth in the Communications Industry
--Comment by Robert J. Gordon: Discussion of the Transportation and Communications Industries
5. Overview: Productivity and Measurement in the Finance and Insurance Sector
6. Price, Output, and Productivity of Insurance: Conceptual Issues
7. Measuring Banking and Finance: Conceptual Issues
--Comment by David Humphrey: Discussion of Banking Output
--Comment by Dennis Fixler: Discussion of Output Measurement in the Insurance and the Banking and Finance Industries
--Reply to Dennis Fixler
8. Output and Productivity in Retail Trade
--Comment by Brian T. Ratchford: Discussion of Output and Productivity in Retail Trade
9. Output and Productivity in Other Services
High-Tech Capital Equipment: Inputs to Services Industries
11. Data Needs
Appendixes:
A. Industry Productivity Accounts, 1987-2001
B. Workshops in the Brookings Program on Output and Productivity Measurement in the Services Sector
References
Index
« Return to Productivity in the U.S. Services Sector: New Sources of Economic Growth