How do you find the resources to meet your mission when times are tough? The resources you manage—whether time, money, or people—are getting stretched thinner and thinner. At the same time demand for services is increasing. The one thing that seems constant is change.
Creating new value through innovation is core to providing great customer service and to advancing effectiveness and efficiency. In this course you will learn systematic ways to identify new opportunities whether they are discovered in a public need or uncovered within your organization. Whether you are striving to become a senior executive or already are one, sign up for this course if you would like to advance your entrepreneurial ability and sharpen your focus on customer service and increasing public value.
Course Information
Location: Washington, DC
Tuition: $2,190
Dates:
Feb 16 - Feb 17, 2010
Program Benefits
- Develop an alertness for opportunities that create value
- Understand processes to help individuals and groups to think outside-of-the-box
- Learn processes for discovering different types of customer and organizational needs
OPM Competencies
- Entrepreneurship
- Customer service
Related Courses
Innovative Business Practices for the Public Sector
Problem Solving and Critical Thinking