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The Scouting Report | Number 17

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A Governance Studies Event

The Scouting Report: Technology Innovation for Open Government

Information Technology, E-Government, Technology, Innovation, Governance


Event Summary

President Obama is asking for ideas on how the government can use the Internet and new technologies to provide better, faster, more transparent and accountable service to its people.

The Scouting Report

Event Information

When

Wednesday, June 17, 2009
12:30 PM to 01:30

Where

Online Only
The Brookings Institution
1775 Massachusetts Ave., NW
Washington, DC
Map

Contact: Brookings Office of Communications

E-mail: events@brookings.edu

Phone: 202.797.6105

On Wednesday, June 17, Darrell West—vice president and director of Governance Studies at Brookings—joined Politico Senior Editor David Mark in a live web chat assessing the president’s Open Government Initiative, and discussing a forthcoming Brookings report comparing public and private sector innovation. 

Read the chat transcript »

Transcript

12:30 David Mark: Good Afternoon. Welcome to The Scouting Report, from Brookings and POLITICO. Brookings' Darrell West is here to discuss the Technology Innovation for Open Government. Darrell M. West is the vice president and director of Governance Studies at Brookings, and author of several books, including a highly-acclaimed biography of Rep. Patrick Kennedy (D-R.I.)

12:31 David Mark: The first question is, what can the federal government learn from the private sector about technology?

12:31 Darrell West: In interviewing leaders, we found that they attribute effective technology innovation to market research and understanding what their customers want. A government official once said that he would like to do market research for his agency website, but lacked the resources to do so. Asked how he got feedback on what visitors liked or didn’t like, he said that the agency monitored its complaint lines and when dissatisfaction rose, they knew they had a problem to be addressed. The obvious problem with that approach is that feedback is reactive, not proactive. If you wait until complaints start coming in, it is too late.

Participants

Expert

Darrell M. West

Vice President and Director, Governance Studies

Moderator

David Mark

Senior Editor
Politico


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