15 years ago in this country, we thought that [telecommuting] was the death of distance and that it was just going to ruin cities and we didn't see that at all. We see that people really do benefit from face-to-face conversations. Face-to-face conversations are going to be critical for many, many metropolitan jobs. There are many jobs that will require you to be face-to-face. Telecommuting does have a role [but] it's not going to solve all of our problems.
March 10, 2013, ,