Program Series Strategies for Conflict Resolution

Strategies for Conflict Resolution

Conflict is inevitable in the workplace. The effective management and resolution of these conflicts can be the impetus for constructive change, but often require communication skills that many professionals have not developed. This course will consider the communication skills participants need to handle the difficult conversations that are necessary to resolve disputes. The two-day program will focus on internal and external skills, including observing, monitoring and modifying your own mindset and critical-thinking process as well as using and balancing the two communications forms of high-quality advocacy and inquiry when talking with others.